South Africa’s largest automated benefit management system
Entelect helped deliver Discovery’s Benefit Management System (BMS). Fully automated and processing hundreds of thousands of claims a day with minimal human intervention.
Vitality
Powering insurance innovation with Vitality for over 20 years
64M claims
Processed in 2025, with the assistance of an automated claims platform.
2.7M
Members supported by Discovery Health Medical Scheme.
2.1M
Beneficiaries receiving AI-powered next best actions tailored to their health and lifestyle needs.
Vitality is redefining insurance through shared-value models - building engaging, personalised, and proactive healthcare and wellness experiences that improve lives. As a single global business spanning Discovery Insure, Discovery Health, and Discovery Bank, Vitality operates across 38 markets, reaching 35 million+ lives globally – the third-largest health insurer in the UK and the largest in South Africa through Discovery.
We’ve always used Entelect as the go-to partner for digital enablement throughout Vitality’s history, and for most aspects of innovation throughout the Vitality platform. Fantastic, reliable execution partners. It’s been an incredibly rewarding, beneficial experience.
Joe van Niekerk
COO Discovery Vitality South Africa
Our Partnership Highlights
Highlights of what
we've built together
Enabling product design best practices
Discovery Health uses HealthID as its digital healthcare technology, enabling the seamless delivery of patient care. Entelect worked with the HealthID team and played a key role in the design and implementation of the product, creating a stable, structured design environment.
Building a risk pricing engine that accelerates time-to-quote
Entelect assisted Discovery Vitality with replacing a legacy group risk pricing tool with a modern, flexible engine capable of supporting complex benefit configurations across multiple business units.
Helping provide hyper-personalised health guidance through AI
Personal Health Pathways is an AI-powered tool that tailors health and lifestyle actions to individual needs. Entelect managed the project end-to-end and built the data orchestration engine that is used to recommend the personalised "next best actions".
Standardising digital channel delivery
Entelect helped establish a federated platform team model that enabled Discovery Vitality’s business units to innovate independently while maintaining consistent, high-quality customer experiences across web and mobile.
