Bupa

Delivering customer-centric healthcare technology across time zones with Bupa

$ Billions

Processed via a reusable payment component.

Industry Leading

Payment success rates achieved across Bupa’s digital payment experience.

10 Weeks

Delivered the Healthy Cities initiative featured on Bupa’s mobile app in 10 weeks, ensuring on-time launch.

Insurance

Bupa is an international health insurance and healthcare provider, with over 68 million customers worldwide. Operating in the United Kingdom, Spain, Australia, and New Zealand, Bupa takes a customer-centric and proactive approach to healthcare, helping people live healthier, longer and happier lives.

We are experiencing deep collaboration and seamless integration within the team, driving forward to deliver tangible outcomes that are aligned with our technology strategy.  

This is showing Entelect’s commitment to quality and significantly elevating the reputation of the Bupa technology team.

Kyle Lategan Profile picture Kyle Lategan Digital Technology, Blua at Bupa

Our Partnership Highlights

Highlights of what
we've built together

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$ Billions with reusable credit card component

Entelect built and integrated a reusable credit card component to deliver a consistent payment experience across Bupa’s domains.

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A faster, more stable sales platform

We designed and delivered a new decoupled Sales platform, migrating to scalable micro-app architecture. Each customer journey – payments, receipts, quotes – now ships as an independent micro-app, cutting time to market.

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Eliminating technical debt, reducing risk

We identified and migrated remaining Angular elements to React across the Sales domain – removing fragility and freeing Bupa's teams to move forward with confidence.

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12,000 participants and a healthier planet

Healthy Cities, a step-challenge feature and cornerstone of Bupa’s digital health app, was delivered in 10 weeks – driving adoption at scale whilst unlocking funding for tree planting. 

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Streamlining the insurance quoting journey

We assisted the Bupa team with an omnichannel save-and-retrieve solution for quotes, improving completion rates while increasing conversions, revenue, and customer engagement.

Entelect at Bupa

Quality delivery that crosses the globe

Entelect's team at Bupa brings together exceptional quality and proactive communication across time zones. Our relationships centre around close collaboration alongside Bupa’s own business teams, drawing heavily upon our engineering teams based remotely in South Africa.

5

Years of working together

78

People embedded in 13 different teams

We've worked across multiple
critical business units

  1. 01. Growth and Acquisition
  2. 02. Serve and Retain
  3. 03. Virtual Consultation
  4. 04. Blua

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