Modern Manage Services
Long term support structured around what your environment needs
Entelect’s cross-functional teams stay with you from build through to live operations, running parallel delivery models that let your platform keep improving while it's being maintained. We offer flexible support structures – L2 through L3, enhancements, and extended build – all underpinned by DevOps and DevSecOps practices. When something does go wrong, you'll speak to engineers who know your system.
Our Work
Standard Bank: A decade of managing and maintaining enterprise risk management
Standard Bank's critical enterprise risk management platform is used across the bank, from securing physical assets to managing financial and non-financial risk. It enables the bank to schedule, track, and attest to compliance controls. Entelect built the solution, and has been maintaining it for 10 years.
The platform went live in 2016 and has been supported by Entelect as a managed service since then. The engagement is built around two complementary workstreams that run in parallel: a structured SLA covering ongoing support and maintenance, and a continuous pipeline of feature development work orders delivered by the same team.
This dual-track model means Entelect is never just keeping the lights on, and never just building new things. The team holds both responsibilities simultaneously, planning meticulously with the client to make sure the right work gets the right attention at the right time.
The Entelect team works closely and collaboratively with the client to plan every sprint, optimising how those hours are used and committing to clear deliverables in each cycle. Every sixth sprint is a dedicated maintenance sprint, focused solely on upgrades, platform health, and ensuring the application remains secure and compliant. Over the course of this partnership, Entelect has delivered significant technical and functional improvements to the platform:
Front-End Modernisation: In 2022, Entelect modernised front-end, resolving a critical bank-wide security and compliance risk.
SAP Hierarchy Integration: Entelect led a major integration initiative to align the platform's version of the bank’s organisation hierarchy to SAP, enabling the platform to automatically reflect the bank's live structure.
Checklist Template Workflow: Rather than simply rebuilding a broken Excel-import process, the team replaced it with a purpose-built in-system workflow that eliminated manual spreadsheet handling and significantly improved process control and data quality.
Zero P1 incidents in 4+ years: Since Entelect took over the managed service in 2021, Control First has not experienced a single Priority 1 outage.
A long-term, trusted partnership: The Control First engagement is among Entelect's most enduring client relationships. The team's depth of platform knowledge, built over years of close collaboration, means Entelect can challenge briefs, identify better solutions, and consistently deliver outcomes that exceed the original ask.
What We Do
Our Modern Managed Services Capabilities
DevOps and DevSecOps
Integrated engineering practices that embed security, automation, and continuous delivery into your platform from the ground up.
Flexible Support Models
Tailored coverage across L2 and L3, service desk, enhancements, and extended build – structured around what your environment needs.
Cross-Functional Delivery Teams
Dedicated teams that bring together the full range of skills needed to build, run, and improve your platform.
Enhance and Build Models
An integrated enhance and support model that keeps your platform moving forward while it's being maintained. No false choice between keeping the lights on and making things better.
Quality Culture
A support culture anchored in first time right, driven by KPI-based continuous improvement, and reflected in the habits and standards of every team member.
24/7 Global Support
Round-the-clock support from regional teams that follow the sun, ensuring constant coverage of your system.
Key Partners
Partners and Alliances
