#1 Downloaded banking app in South Africa
Entelect rebuilt Capitec's mobile app, helping it become the top finance app on Google Play, serving 13+ million digital clients.
Capitec
Powering digital banking for South Africa's largest retail bank
13M+
Digital clients served through Capitec's rebuilt mobile banking app.
Millions
Saved per annum through strategic re-platforming.
Uptime
Always-up stability achieved for Capitec’s Retail Banking app, ensuring reliable digital banking.
18%
Reduction in call handling time through AI-powered contextual client support.
Capitec serves 25 million clients, making it the largest bank in South Africa by client base. With a market capitalisation of over R535 billion and a reputation as one of the country's most successful disruptors, Capitec is known for simplifying banking through a highly accessible and digitally-led experience.
Entelect operates as a true extension of our teams – there's no distinction between Capitec and Entelect, just a single, unified team working towards the same outcomes. Their flexibility in both approach and engagement allows them to adapt quickly to our evolving needs, while their teams consistently demonstrate deep ownership and investment in what we're building. What stands out most is their commitment to high engineering standards – they don't just deliver, they elevate the quality of everything they're involved in.
Ravindren Govender
CIO of Retail
Our Partnership Highlights
Highlights of what
we've built together
Cutting-edge fraud detection across every transaction
We've delivered a unified, event-driven risk system that significantly improved fraud prevention and response times.
World-first AI-powered contextual client support
Our teams introduced contextual, AI-powered agent enablement – cutting call handling time by 18% and boosting performance by 26%.
Zero-rated in-app calling
Together, we launched seamless in-app calling with no need for data, airtime, or re-authentication - frictionless support for millions.
Large-scale cloud data migration
Successfully migrated over 15 years of data (~20TB) into the cloud, reducing operational risk and future-proofing Capitec's data platform.
High platform stability
The Retail Banking app has achieved always up app stability, ensuring a reliable and consistent banking experience at scale.
